Answering a customer’s question about which vehicle a part fits requires both part numbers and vehicle information. When that information is spread across different sources, teams need time to find and check it before they can respond.
We are working with Softnix and HPE to bring our automotive data experience to AI assistants for parts information and organisational knowledge, with the aim of supporting businesses in Thailand and ASEAN.
Starting with parts lookup
Parts Intelligence Agent is an AI assistant we are developing to help find parts information and vehicle specifications. The aim is to give sales and service teams easier access to the information they need to answer customers.
Making manuals easier to use
Beyond product data, we are developing AI capabilities for knowledge management through PXP. The intended functions include reading and summarising manuals and work procedures, helping employees put documented knowledge to use in their daily work.
AI on organisational infrastructure
Softnix provides a GenAI platform for processing within the organisation, while HPE provides Private Cloud AI infrastructure. The collaboration covers application development, computing infrastructure and approaches to governing the use of AI with business data.